All electronic orders are non-refundable. All EPIC credit will be posted to your account and available for use. EPIC credits do not expire.
If you receive defective or inaccurate material we will replace your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for authorization prior to shipping the item to our mailing address at: 1341 East 52nd street Brooklyn New York US 11234.
To return your product, you should mail your product to: 1341 East 52nd street Brooklyn New York US 11234
You will be responsible for paying all shipping costs for the returned item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.